Position Summary
This is an outreach/environmental/community services position. This person may work under the regular supervision of a higher classification. As the person gains work experience within the Agency, he/she will assume a selected caseload through which an increasing knowledge of Agency policies and procedures may be acquired. Duties may change depending on program needs.
The individual is expected to embrace the co-occurring treatment philosophy which integrates a strength based, child/family centered, trauma informed, culturally competent, and recovery oriented philosophy. The staff will carry a selected range of cases through which an increasing knowledge of best practice principles and methods, and knowledge of community resources is demonstrated.
General Duties/Responsibilities
- Interprets Agency services to clients and community.
- Maintains written case records for each family served containing required information.
- Completes standardized case closing form and submits to DCF case worker or community support worker no later than 10 days after end of service.
- Completes standard Parenting Support Services checklist for each session with family.
- Completes Parenting Support Services baseline assessments and Family Service Plan (FSP) within first 3 visits.
- Conducts initial in-home (or Parent Preferred location) visit as soon as possible, but at least within 15 business days of receipt of referral.
- Assists families with light case management.
- Maintains accurate and up-to-date data in data systems.
- May conduct presentations in the community to promote the program and recruit clients.
- Successfully engages clients in services as demonstrated by client service plan completion rates, maintained or increased client functioning, and client completion of service plan objectives.
- May formulate mutually agreed-on and measurable service plan goals and objectives.
- Performs 100% of assigned productivity expectations.
- Encourages increased independence and recovery of clients.
- Understands and follows agency policies and procedures.
- Participates in ongoing supervision, consultation, staff meetings, and appropriate training.
- May function as team member with others.
- Identifies community needs.
- Learns community resources.
- Provides advocacy services.
- Carries a volume of work within the range established by Agency.
- Accepts and carries out other related duties upon request.
- PQI Functions:
- Ensures the consistent accurate collection of the data.
- Identifies patterns and trends for the program.
- Uses results of data to inform supervisor of trends that may impact services.
Qualifications
- Bachelor’s degree or Associate's Degree working towards a Bachelor’s degree preferably in a human service field with knowledge of Community Resources.
- Specialized knowledge and experience not necessarily related to formal education or training (e.g. knowledge and understanding of another language, a sub-culture) which equips him/her to provide services to a particular segment of the Agency's clientele may be required.
- Triple P Level 4 certification.
- Triple P Level 4 training in either the 0-12 or teen level with willingness to be trained in the other level.
- Circle of Security certification (COS).
- Bilingual (English/Spanish) preferred.
Competencies
- Experience providing Triple P / COS interventions preferred.
- Experience/comfort in providing help to families experiencing behavioral/emotional difficulties with recent onset.
- Promotes family empowerment and strengths by initiating and maintaining respectful, functional relationships with parents and their children while maintaining appropriate boundaries.
- Demonstrated initiative, self-direction, flexibility, leadership, and decision-making skills.
- Demonstrated ability to work cooperatively as a member of a team and with other community agencies as well as independently with minimal supervision.
- Excellent written and oral communication skills.
- Works constructively and contributes to a harmonious and effective work environment.
- Handles work in a professional manner with tact, diplomacy, and confidentiality.
- Solid problem-solving abilities within the Triple P/ COS scope of practice; ability to set priorities and manage conflicting demands.
- Strong time management and organizational skills.
- Excellent interpersonal, communication, and public relations skills with capacity to relate to clients of different experiences and needs.
- Careful attention to detail.
- Skills to maintain client records and database.
- Flexible work hours to ensure access to the service.
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